In the event that you request a refund, there are a few items to take into consideration.
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What is the reason for the refund?
Your VONQ account manager will work with you to discuss the reason for requesting a refund. If a refund is appropriate, it will be issued back for the same amount that the purchase was made.
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Are there any automatic refunds?
For funds that are added to a Wallet, if there is no purchase activity on that account in a 24-month period, any unused funds will be refunded automatically.
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How long does a refund take to appear?
We initiate the refund as soon as we hear from you and have determined that a refund is appropriate. It then depends on the type of purchase/refund that is occurring.- If the refund is for a Direct Charge or PO payment method:
- Products ordered with a 'Not Processed' status will be refunded and the amount will be returned to the User's bank account within 5-10 days.
- Unpaid campaigns will then receive a new invoice that only includes the processed products.
- If the refund is for a Wallet payment method:
- The cost of a 'Not Processed' product will be credited immediately back to the User's Wallet
- If the refund is for a Direct Charge or PO payment method: