Low - small bug or any other issue that is not having a significant impact on the user Medium - issues regarding singular campaigns and/or minor bugs High - issues affecting multiple campaigns and customers Urgent - issues preventing all users from using the system Disclaimer: SLAs can vary if the root cause is coming from the job board and requires integration updates.
These options are for questions about a posting transaction after it was successfully completed.
These options are for when a technical issue prevents the customer from completing a posting transaction.
What is raw payload? Check here! https://qandidate.atlassian.net/wiki/external/NGYwYTk1ZTAzOTI1NDViY2FjOWU0NzIxODUxMzFhOTM"
What is the Customer ID? Check here: https://hapisupport.vonq.com/hc/en-us/articles/24473370470939-What-is-the-difference-between-the-Partner-ID-and-Customer-ID-when-using-the-Payment-endpoints
Name of Client is Required to Submit for Approval
This is required for us to negotiate the best possible price with the board
Which VONQ HAPI product would you like to use this board with?
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