Skip to main content
Sign in

Hiring API Support Policy

  • Updated

Last update: August 15th 2024

PRIORITY Time to resolution Time to first response (during business hours) PRIORITIZATION GUIDELINES
Urgent  Fix within 8 hours 2 hours
  • It is not possible to use Order any Campaigns for all ATS customers
  • It is not possible to connect any Contracts for all customers
High Fix within 4 business days 6 hours
  • It is not possible to Order some Campaigns for an ATS customer
  • It is not possible to connect some Contracts for a customer
  • Multiple active campaigns are affected
Medium We aim to provide a resolution within 7 business days, depending on the complexity of the issue. Please note that cases involving external third-party dependencies may require additional time and could result in delays beyond our standard resolution timeframe. 8 hours
  • It is not possible to Order one Campaigns for an ATS customer
  • It is not possible to connect one Contracts for a customer
  • One active campaigns is affected
Low Unspecified 24 hours Any other small bugs which do not have a significant impact on a user.
       

 

Disclaimer: SLAs can vary if the root cause comes from the job board and requires integration updates. VONQ is not responsible for 3rd party outages and/or unannounced integration changes.