HAPI Job Marketing:
The delivery time (or SLA, tracked in the API field "time_to_process") measures the time from ordering the product to the job being live at the product.
- Reasoning: We're in full control of the end-to-end process since the jobs are being posted using VONQ pre-negotiated contracts (of which we've negotiated SLAs with the board).
HAPI Job Post:
The delivery time (or SLA, not tracked in an API field) measures the time from ordering the product to the job being delivered to the product. Jobs will be delivered to channels within 24 hours (mon-sat).
- Reasoning: We're only in full control of the process until delivering jobs to the channel. What happens at the channel depends on the customer's contract (and how they negotiated SLA).